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Cannnot Renew A Subscription : OSS-You must set up renewal rules before you can renew a subscription (Doc ID 2574090.1)

Last updated on AUGUST 13, 2019

Applies to:

Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, Service Contract



We have defined renewal templates and subscription profile accordingly but we are not able to renew the subscription and getting error.

ERROR
-----------------------

OSS-You must set up renewal rules before you can renew a subscription.
Cause the message, OSS-You must set up renewal rules before you can renew a subscription. can not be accessed. Action report this problem to an administrator



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator - Subscription summary page

2. Renew Subscription

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot renew subscription.

Cause

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In this Document
Symptoms
Cause
Solution
References


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