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Oracle Contracts Add-in Error When User Enters Host Multiple Times (Doc ID 2574126.1)

Last updated on AUGUST 13, 2019

Applies to:

Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, Service Contract

When user enters incorrect host and then tries to re-enter correct host in logging in to Oracle Add-in, he gets error.



The only way to override the issue is to close and reopen a new word document

 

ERROR
-----------------------
An internal error has occurred. Contact your system administrator




STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Open a blank word file
Select sign In
Enter the server name, not the correct server
I receive the error:"An internal error has occurred. Contact your system
administrator" and click ok


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot enter host name second time without this error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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