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RPASCE UI: "The User Is Not Authorized to Access the Application" Occurs while Logging into Application (Doc ID 2574219.1)

Last updated on FEBRUARY 23, 2021

Applies to:

Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service - Version 17.1 and later
Oracle Retail Merchandise Financial Planning Cloud Service - Version 17.1 and later
Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 17.1 and later
Oracle Retail Predictive Application Server Cloud Edition - Version 17.1 and later
Oracle Retail Demand Forecasting Cloud Service - Version 17.1 and later
Information in this document applies to any platform.

Symptoms

All the users are not able to login to the application, and they are receiving "The user is not authorized to access the application" error message. The users exist in Oracle Identity Cloud Service (IDCS).

Changes

 

Cause

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