My Oracle Support Banner

FA: SCM: Pricing: No Price Retrieved For Return Order Line - Getting Error - The Price Was Not Determined Because The Currency Could Not Be Converted. (Doc ID 2574305.1)

Last updated on DECEMBER 09, 2020

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
------------------------
When creating a return order for closed order line, price is not getting retrieved from pricing engine and getting below error while saving the order :

The price was not determined because the currency could not be converted.

EXPECTED BEHAVIOR
-----------------------
Price should get retrieved for sales order line from pricing engine.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Search for an existing Order: X (Processing)
2. On Sales Order line (which is closed) click on Return>Enter Return Type, Return Reason
3. Click on Create Order
4. Note that Your Price and Amount are not displayed
5. Save the order and will end up with the following error:
The price was not determined because the currency could not be converted.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.