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No Price For Return Order - Get Error: The Price Was Not Determined Because The Currency Could Not Be Converted. (Doc ID 2574305.1)

Last updated on AUGUST 15, 2019

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, Pricing

ACTUAL BEHAVIOR
---------------
Return Price

When customer creates a return order, system does not get price.

EXPECTED BEHAVIOR
-----------------------
Expect  to get the price.
Get error when save:
The price was not determined because the currency could not be converted.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Search for an existing Order:553 (Processing)
2. On Sales Order line (which is closed) click on Return>Enter Return Type, Return Reason
3. Click on Create Order
4. Note that Your Price and Amount are not displayed
5. Save the order get the following error:
The price was not determined because the currency could not be converted.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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