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"Existing Contact" Is Null After Converting Campaign Response To Lead. PrimaryContactId Is Populated (Doc ID 2574591.1)

Last updated on AUGUST 08, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Goal

After converting a Sales Campaign Response to a Lead, the Primary Contact attribute (labelled Existing Contact) is not populated with the Contact Name.

The contact is added to the Lead team, though, and the PrimaryContactId attribute is populated.

I believe this is a bug as I've been able to replicate on this AMS environment CCOJ-TEST, and a separate instance owned by Boxfusion.

Please could you help us resolve this, as the behaviour is confusing to users.
 

Solution

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In this Document
Goal
Solution
References


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