"Existing Contact" Is Null After Converting Campaign Response To Lead. PrimaryContactId Is Populated
(Doc ID 2574591.1)
Last updated on AUGUST 08, 2019
Applies to:Oracle Fusion Sales Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.
After converting a Sales Campaign Response to a Lead, the Primary Contact attribute (labelled Existing Contact) is not populated with the Contact Name.
The contact is added to the Lead team, though, and the PrimaryContactId attribute is populated.
I believe this is a bug as I've been able to replicate on this AMS environment CCOJ-TEST, and a separate instance owned by Boxfusion.
Please could you help us resolve this, as the behaviour is confusing to users.
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