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Blank/Empty Page After Running Custom Print Template : String Index Out Of Range In BIP (Doc ID 2575067.1)

Last updated on JULY 21, 2023

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Primavera Unifier - Version 10.0 and later
Information in this document applies to any platform.


When trying to Print Preview using a Custom Print Template a blank page is displayed.

When running the same report in BI Publisher, the following error is returned: oracle.xdo.XDOException: java.lang.StringIndexOutOfBoundsException: String index out of range: -1

The issue can be reproduced at will with the following steps:

  1. Open the Business Process record that you want to print
  2. From the menu bar click on File > Print Preview > Custom
  3. A confirmation dialog box pops up, click on Yes to proceed
  4. Custom Format Print window dialog box pops up
  5. Select a template and then click on OK


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