My Oracle Support Banner

Contract Getting Approved Even When It Is Rejected By One Of The Approvers In Hierarchy (Doc ID 2575179.1)

Last updated on AUGUST 15, 2019

Applies to:

Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, Contract Authoring

ACTUAL BEHAVIOR
---------------
Contract getting approved even after it is rejected by one of the approver in hierarchy

We have configured the 'Contract Approval Stage1 Parallel approval' in BPM. As per approval rules defined, contract goes to multiple (E.g.5 persons) approvers in parallel. If one approver approves the contract & after that another approver rejects it, the contract getting withdrawn from all other approvers in the hierarchy & ultimately task completes as Approved.
 
 

EXPECTED BEHAVIOR
-----------------------
The approval should finish in Rejected

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit contract for approval
2. One user rejects
3. The outcome is Approved

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot reject contracts correctly.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.