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Outlook 365 Is Throwing Access Denied In Authorize Button For New User (Doc ID 2575193.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, Microsoft Office 365

We are trying to deploy the office 365 add-in to a new user.


The add-in side panel appears correctly. But upon clicking Authorize button -> Getting the below pop up error:

ERROR
-----------------------
error=access_denied&error_description=Invalid+resource.+The+client+has+requested+access+to+a+resource+which+is+not+listed+in+the+requested+permissions+in+the+client's+application+registration.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Deploy office 365 for a new user
2. Click Authorize party
3. Get error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use office 365 for new users.

Cause

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In this Document
Symptoms
Cause
Solution
References


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