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Login To P6 Professional Fails With "Exception in module PM.exe at 0000000000ABF142" (Doc ID 2575356.1)

Last updated on AUGUST 15, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.4 and later
Information in this document applies to any platform.

Symptoms

Using P6 Professional with cloudconnect and with client-side cache ENABLED, user was attempting to import an xer file containing multiple (10 or more) projects.

As the client-side cache was enabled, the primavera.cacheservice.log showed numerous errors, from which it could not recover.

Example of errors:

Information Exception System.Exception: Exception while commiting the changes to the database.
Unable to retrieve data from cloud server due to network errors! Please retry action! ---> System.Exception: Unable to retrieve data from cloud server due to network errors! Please retry action!

Information Info Freeing other operations to stop periodic sync
Information Exception System.AggregateException: One or more errors occurred. ---> System.ObjectDisposedException: Cannot access a disposed object.


Due to the errors, when the P6 user tried to log into P6 Professional again:

  1. User was unable to log in.  Error received:  Exception Exception in module PM.exe at 0000000000ABF142. TCCustomVirtualRow.getJoinedColItems: PROJFUND row has a blank fund_id.
  2. Other users confirmed the projects were not present (projects had not imported).



Steps to Reproduce

  1. Log into P6 Professional (with cloudconnection and client-side cache enabled).
  2. Import XER file containing multiple projects (10+).
  3. Import process completes.
  4. Exit P6 Professional.
  5. Launch P6 Professional and provide login credentials.
  6. Login fails and error appears.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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