My Oracle Support Banner

Error Thrown When Opening the Migration Center [The call failed on the server; see server log for details] (Doc ID 2575849.1)

Last updated on MARCH 15, 2021

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 18 C Patch 3 and later
Information in this document applies to any platform.


When attempting to connect to a site in the migration center the following error occurs.

The call failed on the server; see server log for details

After reproducing the issue, the following errors can be found in the error log:

Configuration Cache could not be built for Product Family with segment_id=XX
Could not find script for advanced comments with action id XXXXXX





To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.