Error Thrown When Opening the Migration Center [The call failed on the server; see server log for details] (Doc ID 2575849.1)

Last updated on MARCH 15, 2021

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 18 C Patch 3 and later
Information in this document applies to any platform.

When attempting to connect to a site in the migration center the following error occurs.

The call failed on the server; see server log for details

After reproducing the issue, the following errors can be found in the error log:

Configuration Cache could not be built for Product Family with segment_id=XX

Could not find script for advanced comments with action id XXXXXX

java.lang.NullPointerException

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In this Document

Symptoms

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