Error with RESTful API request for Contacts service: The referenced owner is not a valid resource. (HZ-120774) (Doc ID 2576301.1)

Last updated on DECEMBER 22, 2020

Applies to:

Symptoms

On : 11.13.19.04.0 version, Accounts, Contacts, Households

Error with RESTful API request for Contacts service.

ERROR
-----------------------
The referenced owner is not a valid resource. (HZ-120774)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Using service: crmRestApi/resources/latest/contacts
2. With request
{
"Type": "ZCA_CONTACT",
"AccountPartyNumber": null,
"OwnerPartyNumber": "xxxxx",
"FirstName": "test",
"LastName": "test",
"JobTitle": "test",
"PersonDEO_Subscribe_c": true,
"EmailAddress": "xxxxx",
"WorkPhoneNumber": "999-999-9999",
"MobileNumber": null,
"FaxNumber": null,
"Address": [
{
"Address1": "xxxxx",
"City": "xxxxx",
"Country": "XX",
"State": "xxxxx",
"PostalCode": "99999"
}
]
}

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create the contact.

Changes

Cause

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