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Indexing Stuck, Stalled, Frozen, Hung During ProductCatalogOutputConfig Step (Doc ID 2576699.1)

Last updated on SEPTEMBER 06, 2019

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

When an indexing job is kicked off, either through a triggered publish, through an endpoint call on /gsamdin/v1/search/index, or manually from the ProductCatalogSimpleIndexingAdmin component in dyn/admin, the job runs for some time and then gets stuck, stalled, frozen, hung on the ProductCatalogOutputConfig step like so:

The process is stuck on the ProductCatalogOutputConfig step and the "successCount" will stop increasing and stay at a certain number and never complete.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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