Advanced Searches - Same Appearing For Both Agents And Managers (Doc ID 2579339.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Goal

In OEC, there is a resource, which is Agent, and doesn't have subordinates.
When doing advance search for SR's, and selecting as record set the value "My subordinates are members of Queue", in the results are also returned the the SR's of all the members of the Queue.

Expected behavior: No SR's to appear in the result, as the resource has no subordinates.

Solution

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In this Document

Goal

Solution

References

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Advanced Searches - Same Appearing For Both Agents And Managers (Doc ID 2579339.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!