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OCI Users Account is Still Locked, Even After Having Cloud Assist Reset the Password (Doc ID 2579532.1)

Last updated on AUGUST 27, 2019

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : N/A version, SSO Service

Account Locked - User OCI (North America)

Cloud Assist unlocked / reset password for <affected_user> from OCI platform for an OCI tenant. But that failed.


ERROR
-----------------------
Your user account is locked


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Raise SR to unlock account on OCI based tenant, not the original OCI-C one
2. Cloud Assist reset the password for <affected_user>
3. Email generated and received
4. After password was reset, still when logging in, they get the above error

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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