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ADF Errors While Opening Lead Page From Outlook Notification (Doc ID 2579742.1)

Last updated on AUGUST 22, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, Leads, Sales Campaigns

When attempting to open a Lead from Outlook notification,
the following error occurs.

ERROR
-----------------------
ADF_FACES-60096


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Create a work flow on Leads to send email when a lead is updated
In the email template provide a link to open the Lead detail page directly
from the Outlook
Update the Lead
Mail is received
Click on the Link to open the Lead. make sure you do not have any active
session to application
The sign in page opens up. Sign in with proper credential
The Lead detail page opens up
Click on Save and Close or Cancel


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot edit lead from Outlook

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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