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Seeking Information On RCA Processes And Definitions (Doc ID 2580378.1)

Last updated on NOVEMBER 07, 2022

Applies to:

Content and Experience Cloud Service - Version N/A and later
Content and Experience Cloud - Version N/A and later
Content and Experience Cloud Classic - Version 18.1.2 and later
Information in this document applies to any platform.


The user in this case is seeking an RCA (Root Cause Analysis). What is the Oracle process for addressing and RCA and how is it released? What are the terms and conditions for events that qualify for RCAs?


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