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Resource Hierarchy: resources appearing more than once in the hierarchy (Doc ID 2580803.1)

Last updated on SEPTEMBER 06, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
The opportunity amount has been tripled. This was previously linked to the resource hierarchy being tripled.
When looking at some resources, their Reporting Hierarchy shows multiple instances of them and their reports

EXPECTED BEHAVIOR
-----------------------
Each resource would appear in the reporting hierarchy only once.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to application
2. Navigate to Resource Directory
3. Click on the Reporting Hierarchy icon
4. The resource and reporting hierarchy appears multiple times

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users hierarchy related details are double counted

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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