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Oracle Contract Add-in_Error Message : JBO-25014: Another User Has Changed The Row With Primary Key Oracle.jbo.Key (Doc ID 2580830.1)

Last updated on AUGUST 26, 2019

Applies to:

Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, Service Contract

If we download and upload the contract second time from Add in without closing the word file(after uploading it already and accepting changes in UI), it throws error:

ERROR
-----------------------
JBO-25014: Another User Has Changed The Row With Primary Key Oracle.jbo.Key




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open new ms word
2. Download contract
3. Edit contract
4. Accept all changes
5. Upload contract
6. Accept all changes in UI
7. Download again the same contract in the same opened word
8. Do another change and accept it
9. Upload and get error ¿JBO- 25014¿.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot edit contract documents.

Cause

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In this Document
Symptoms
Cause
Solution
References


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