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Assigned To Is Blank After Queue Assignment. (Doc ID 2581319.1)

Last updated on OCTOBER 07, 2021

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.07.0 and later
Information in this document applies to any platform.

Goal

I have configured queue assignment and it is working fine. Once SR is gets created, automatic queue assignment takes place and queue is assigned.
However, after queue assignment, the Assigned to field is blank. It should assign the resource which is configured in the Queue.

Solution

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In this Document
Goal
Solution
References


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