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Record Locking Issue After Updating Account And Then Add Contact (Doc ID 2581477.1)

Last updated on MAY 11, 2022

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.02.0 version, Activity Management

Record locking issue after updating account and then add contact


ERROR
-----------------------
Record locking issue

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Edit Account -> Go to Profile tab
2. Make a change.
3. Go to Contact tab
4. Click 'Add Contact' and Create a new Contact -> Save and Close on Create Contact Page
5. Back on Edit Account -> Contact tab DO NOT click Save
6. Go to Profile tab.
7. Click Save now.
8. Observe the error being thrown.

BUSINESS IMPACT
-----------------------
This issue is causing bad user experience as the record will not be saved properly and impacting users while creating activities in the system

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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