Record Locking Issue After Updating Account And Then Add Contact
(Doc ID 2581477.1)
Last updated on MAY 11, 2022
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.18.02.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.18.02.0 version, Activity Management
Record locking issue after updating account and then add contact
ERROR
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Record locking issue
STEPS
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The issue can be reproduced at will with the following steps:
1. Edit Account -> Go to Profile tab
2. Make a change.
3. Go to Contact tab
4. Click 'Add Contact' and Create a new Contact -> Save and Close on Create Contact Page
5. Back on Edit Account -> Contact tab DO NOT click Save
6. Go to Profile tab.
7. Click Save now.
8. Observe the error being thrown.
BUSINESS IMPACT
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This issue is causing bad user experience as the record will not be saved properly and impacting users while creating activities in the system
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |