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Passport: Equifax I9 (Passport Service) Error "An error occurred while trying to redirect you to the partner." (Doc ID 2581937.1)

Last updated on AUGUST 30, 2019

Applies to:

Oracle Taleo Platform Cloud Service - Passport Framework - Version 17.0 and later
Oracle Taleo Onboarding Cloud Service - Version 17.0 and later
Information in this document applies to any platform.

Symptoms

 1. Upon requesting the Equifax I9 Onboarding (Transitions) passport service, a Taleo splash screen appears with the error:

Service Unavailable.  An error occurred while trying to redirect you to the partner. Please communicate with your point of contact.

 

 2. The Equifax I-9 task's history (in Transitions application) shows the following events:

Changes

If this error occurs it typically happens when the service is newly configured, or after changing settings for the service (Transitions Administration > Services).

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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