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Passport: Equifax I9 (Passport Service) Error "An error occurred while trying to redirect you to the partner." (Doc ID 2581937.1)

Last updated on JULY 13, 2021

Applies to:

Oracle Taleo Platform Cloud Service - Passport Framework - Version 17.0 and later
Oracle Taleo Onboarding Cloud Service - Version 17.0 and later
Information in this document applies to any platform.


 1. Upon requesting the Equifax I9 Onboarding (Transitions) passport service, a Taleo splash screen appears with the error:


 2. The Equifax I-9 task's history (in Transitions application) shows the following events:


If this error occurs it typically happens when the service is newly configured, or after changing settings for the service (Transitions Administration > Services).


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