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Passport: Equifax I9 (Passport Service) Error "An error occurred while trying to redirect you to the partner." (Doc ID 2581937.1)

Last updated on FEBRUARY 15, 2023

Applies to:

Oracle Taleo Platform Cloud Service - Passport Framework - Version 17.0 and later
Oracle Taleo Onboarding Cloud Service - Version 17.0 and later
Information in this document applies to any platform.


 1. Upon requesting the Equifax I9 Onboarding (Transitions) passport service, a Taleo splash screen appears with the error:

Note: The Response XML is something that requires Taleo integration support to look at, it is not visible to customers. 



When this error occurs, the service is typically either newly configured or being updated. (Transitions Administration > Services).


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