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Accept Incentive Compensation Plan Document Approval Via Email Is Not Working (Doc ID 2582112.1)

Last updated on MARCH 13, 2020

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

When user accept the compensation plan document approval notification via email, an auto generated response from the system returns the message:


ERROR
Your response to this notification was not processed.
Retry sending email later. You can also login to worklist application to act on pending tasks.


STEPS
1. Analyst submit the compensation plan for approval
2. User received an email workflow approval notification
3. User click on Accept action in the email notification and get the error message

BUSINESS IMPACT
Due to this issue, users cannot accept plan document.

Cause

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In this Document
Symptoms
Cause
Solution
References


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