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Archive Button Not Working in Engage (Doc ID 2582507.1)

Last updated on OCTOBER 15, 2020

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

ACTUAL BEHAVIOR
---------------
Archived posts are returning to inbox after a while.


EXPECTED BEHAVIOR
-----------------------
Posts that have been archived should remain in archive folder rather than appearing in Inbox without new activity.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Go to Engage > Create Column > Select Facebook stream for account > Inbox > No other selections. Once channel has populate, you can scroll through to find user noted in direct message by searching name found in URL shared. > Select the message > click the box next to message content > select bulk action: archive from list of options > apply > success message appears > msg disappears > user uses the refresh button for specific column and message reappears.

Cause

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In this Document
Symptoms
Cause
Solution
References


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