My Oracle Support Banner

Compensation Plan Document Email Notification PDF Attachment Cannot be Previewed Because It Is Corrupted (Doc ID 2582555.1)

Last updated on AUGUST 29, 2019

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

When preview the attached Compensation Plan Document.pdf file , get error


ERROR
This file cannot be previewed because it is corrupted.


STEPS
1) Submit a compensation plan for approval
2) The email is sent to the Participant for accepting the comp plan
3) User opens the email and clicks on the pdf attachment to preview
4) The PDF attachment does not open and gives the error message.




Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.