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Fusion Cloud : Not Able to connect into BI Pages /analytics or /xmlpserver - Error 500 / Unable to connect to BI Presentation Server (Doc ID 2582804.1)

Last updated on OCTOBER 10, 2019

Applies to:

Oracle Fusion Application Toolkit Cloud Service - Version N/A to N/A [Release 1.0]
Oracle Fusion Global Human Resources Cloud Service - Version N/A to N/A [Release 1.0]
Information in this document applies to any platform.

Symptoms

 Users are getting Error 500 message when attempt BI Login or run BI Reports through FA

 /analytics

 /xmlpserver

 

"Error 500--Internal Server Error

From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:

10.5.1 500 Internal Server Error

The server encountered an unexpected condition whichprevented it from fulfilling the request."

OR

"Unable to Connect to BI Presentation Server"

 

Changes

 Customer performed recent changes for the issued user like rename/ change e-mail address/ change password or  user is newly created

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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