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Task Email Responses Are Not Being Processed by Unifier and Business Process Records Are Not Updated (Doc ID 2582917.1)

Last updated on MARCH 09, 2020

Applies to:

Primavera Unifier Cloud Service - Version 16.2.0.0 and later
Primavera Unifier - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

Task email approvals that are being sent by end users to Unifier are not being processed and BP records are not updated.

The Business Process workflow setup has the 'Enable response via email' option configured on some steps. This functionality has worked without issue in the past.

An email is sent back to the end user with an error generated from Unifier.

ERROR
-----------------------
Email address null does not match the task assignee.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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