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IDCS: 500 Gateway Timeout error when accessing EBS Asserter URL in OCI VM hosting Weblogic (Doc ID 2583073.1)

Last updated on AUGUST 30, 2019

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.

Symptoms

When attempting to connect to IDCS for EBS Asserter, the following error occurs.

ERROR
-----------------------
2019-08-28T17:55:21
 1567029321487
 1503
 oracle.security.jps.idcsbinding.shared.IDCSProviderManagerImpl
 WARNING
 oracle.security.jps.idcsbinding.shared.IDCSProviderManagerImpl
 loadProviderMetadata
 83
 Error getting IDCS config metadata. Reason: java.net.ConnectException: Tried all: 3 addresses, but could not connect over HTTPS to server: idcs-<GUID>.identity.oraclecloud.com port: 443




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup EBS Asserter in a WLS Server
2. Start Weblogic Server
3. Access EBS Asserter URL
4. Error - 500 Gateway Timeout error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sign in to EBS

Cause

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In this Document
Symptoms
Cause
Solution


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