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Finger Print Not Found Error (Doc ID 2583214.1)

Last updated on SEPTEMBER 03, 2019

Applies to:

Oracle DataRaker Cloud Service - Version 18.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : DataRaker 19-A6, Data Extract Trans and Load

Finger print not found error

We are unable to run any tasks in CN PROD customers. All tasks,which are running were failed with below error.
  

ERROR
-----------------------
 ProbableAccessDeniedError: (541, "INTERNAL_ERROR - access to vhost '/' refused for user 'guest': vhost '/' is down")"

 After restarting the same task, we are getting below error.

 java.io.IOException: File odr.secret.key.objs.odr.user.fingerprint.json not found in secrets directory




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Restart any task in any environment.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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