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Add A Filter In Engage To Show Only The Selected Labels And Not The Whole Conversation. (Doc ID 2583416.1)

Last updated on OCTOBER 15, 2020

Applies to:

Oracle Social Relationship Management Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Goal

On : 11.13.19.07.0 version, Enhancement Request

User has submitted following enhancement request:

Add a filter in Engage to show only the selected labels and not the whole conversation.

As part of users operation with Engage, they use the auto-label feature to identify the contact data that leads leave them in the inbox. They do this by identifying the telephones and email addresses. Their operation would be a lot easier and faster if they could have an extra filter similar to the (All/Unread/Read) option but for labels. Which will save a lot of time by not having to scroll through each conversation to find the labeled one.
 

Solution

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In this Document
Goal
Solution


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