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ER: Ability To Limit Users From Seeing Some Messages From A Channel But Not Others (Doc ID 2583613.1)

Last updated on OCTOBER 15, 2020

Applies to:

Oracle Social Relationship Management Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

Problem Description
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Ability to limit users from seeing some messages from a channel but not others. We would like to have the option in Engage which would identify the incoming direct messages and assign it to the Agents in SRM based on the User Group / User Role. Once assigned the other users in Engage shouldn't be able to view the message

 

Solution

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In this Document
Goal
Solution
References


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