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nameIdUserstoreAttribute not updated for integrated SAML application (ServiceNow) in IDCS (Doc ID 2583762.1)

Last updated on SEPTEMBER 24, 2019

Applies to:

Identity Cloud Service (IDCS) - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

Application Management

IDCS: Request for ServiceNow Production rollout

Service now was created in IDCS using the one featured in App catalog
The nameIdUserstoreAttribute was updated to one of the supported value
i.e : emails.primary.value
but the values wasn't reflecting while trying to validate accessibility using emailID.

ERROR
-----------------------

nameIdUserstoreAttribute isn't getting updated for the ServiceNow application


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create the Service Now application in IDCS
2. Try to update the nameIdUserstoreAttribute to emails.primary.value

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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