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Facebook Messenger Integration Issue (Doc ID 2584043.1)

Last updated on NOVEMBER 28, 2019

Applies to:

Oracle Digital Assistant - Version 19.1.5 and later
Information in this document applies to any platform.

Goal

Following steps to create a Facebook Channel for ODA, as described by the docs

A channel and a bot for Facebook Messenger has been configured and in order to use the features "pages_messaging", "pages_user_locale" and "pages_user_timezone" a request was sent to Facebook, but they rejected it with the following explanation:

1) pages_messaging - Not approved
"We do not receive an automatic response when we send a message to your page. The bots must respond to all user input within 30 seconds for the experience to resemble a continuous conversation. Make sure your experience works correctly before reapply for review "
2) pages_user_locale - Not approved
"Based on the information you provided, it is unclear how your page will use the requested permission. Provide more details when you submit the request again."
3) pages_user_timezone - Not approved
"Based on the information you provided, it is unclear how your page will use the requested permission. Provide more details when you submit the request again."

What needs to be added to the request to get the Facebook channel approved?
 

Solution

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