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Smarttexts Variables Are Not Merging and contain extra HTML (Doc ID 2584790.1)

Last updated on JULY 11, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


The customer is seeing issues with SmartTexts created in 2 languages having problems resolving variables correctly. The customer creates a SmartText in English and French. When they attempt to merge this SmartText in an the SR Message, the variables that exist on the SR object don't merge and the variable labels have HTML tags (&zqj;) on them. Also, the user is not prompted to resolve the variables like they should be.


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