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Copy Order Functionality Not Working In Agent Console (Doc ID 2585209.1)

Last updated on SEPTEMBER 10, 2019

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

While clicking the "Copy Order" button for an existing order in the Agent Console, the following error appears:


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Select a order in the Agent Console.
2. Click on Copy Order button.
3. Instead of creating a duplicate order the following error message appears: "Order cannot be copied. Please add the products to a new order."

Cause

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In this Document
Symptoms
Cause
Solution


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