My Oracle Support Banner

Cannot Share Email From Office 365 Plugin Unless Contact exists In OEC (Doc ID 2585425.1)

Last updated on JULY 30, 2024

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

 SUMMARY OF THE ISSUE
1. Unable to share, email from O365 to Lead or Opportunity unless the contact exists in OEC.

HISTORY OF THE ISSUE
1. This is unsuitable for business types that receive only new customers and never returning customers. This business would be unwilling to maintain customer contacts that are not returning.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.