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Error when using the Print action from the Transaction Manager [An unknown error (class java.lang.NullPointerException) has occurred. Please contact your system administrator] (Doc ID 2585854.1)

Last updated on MARCH 15, 2021

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 19 A to 19 B Patch 2 [Release 19]
Information in this document applies to any platform.

Symptoms

Attempting to use the Print action from the transaction manager gives the following error:

An unknown error (class java.lang.NullPointerException) has occurred. Please contact your system administrator.
To help us track this error, please note the date and time in your report: 2019-08-12 17:36:29.
null

Print actions from quotes and the preview functionality of Document Designer work without an issue.

Changes

 The environment was recently upgraded to 19B.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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