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OSC for Outlook : JBO-26061 Synchronization Error After 19C Update (Doc ID 2586926.1)

Last updated on SEPTEMBER 18, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Microsoft Outlook

Seeing sporadic performance issues with Outlook Integration

Oracle Sales Cloud for Outlook sync has performance issues and timeouts here as well.

ERROR in general log
@@@@message:An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail.

InnerExceptiond:JBO-26061: Error while opening JDBC connection.: weblogic.common.resourcepool.ResourceLimitException: No resources currently available in pool ApplicationDB to allocate to applications, please increase the size of the pool and retry..
[19-08-22 13:23:04.778999,T12568] [info] [connector_site]: [13:23:04.778999],,{gen}: purpose=meta_data soap_file='soap_2019-08-22T17-18-54-715.xml.gz.bin' file_size='1600'
[19-08-22 13:23:04.779999,T12568] [info] [sync_manager]: synchronization finished. result: error (result code: FC0099, result message: 'Application experienced technical difficulties. Further troubleshooting should be done by technical support.', total duration: 399.893 seconds)
[19-08-22 13:23:04.782999,T12568] [info] [connector_site]: [13:23:04.782999],,{gen}: purpose=request_handler soap_file='soap_2019-08-22T17-16-23-203.xml.gz.bin' file_size='7672'
[19-08-22 13:23:04.922013,T5268] [info] [sync_manager]: get_state for 'Remote' {EEB2F331-98CE-502E-16A1-5B16D2F08919} and 'Local' {9D5132FD-ED3F-4669-8F36-4E3E10A765AB}
[19-08-22 13:23:04.923013,T5268] [ERROR] [Tray Icon]: Connection error: Message: Application experienced technical difficulties. Further troubleshooting should be done by technical support.

The issue can be reproduced at will with the following steps:
1. Sync OSC to Outlook
2. Ends up in error

The issue has the following business impact:
Due to this issue, users cannot complete Outlook sync




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