Request Information Actions not Working in Parallel Workflow Configuration (Doc ID 2587624.1)

Last updated on FEBRUARY 23, 2023

Applies to:

Symptoms

The request information worklist actions are not working in parallel workflow configuration whereas these actions work as expected in series workflow setup. The requirement of sending to the multiple representatives mandate administrators to use parallel configuration. This  issue affects all users and workflows .  The problem is seen at the second level approver.

Users expect request information to send the notification and continue with that request.

STEPS TO REPRODUCE
 
1. Setup parallel approval > submit transaction > request information > no
notification received.  No change in workflow.

2. On Request Information, the approver selects the originator and provides comments. The originator does not receive the notification from the request
information task.

ESS_SOAServer_1-diagnostic.log

Changes

Cause

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