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Error: Emulator session resume failed. When Attempting to Access the Primavera Virtual Desktop Session (Doc ID 2587661.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.4 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to Primavera Virtual Desktop (PVD),
the following error occurs.

ERROR
-----------------------
Emulator session resume failed.

Emulator session:
<$servername>
Fault Code: Server.LaunchFailed
Fault String: Launch Failed
Fault Detail: ErrPermissionDenied.Resource:null


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Click the Primavera Virtual Desktop from the P6 EPPM jump page
  2. Go to the Secure Global Desktop interface
  3. Start the PVD session, error occurs
  4. After many times attempting to connect, the connection succeeds

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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