Service Request Summary Box not visible in Account Object (Doc ID 2588658.1)

Last updated on OCTOBER 14, 2023

Applies to:

Symptoms

On : 11.13.19.07.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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Service Request Summary Box does not show on Account Layout UI


EXPECTED BEHAVIOR
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Service Request Summary Box will be visible on Account Layout UI

STEPS
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The issue can be reproduced at will with the following steps:

1. Activate Sandbox
2. Go to Application Composer
3. Select Account Object
4. Click on Pages
5. Select Details Page Layout
6. In the Overview subtab, click Edit Overview summary box group
7. Select Open Service Request
8. Save and Close

After these steps, go to an account, summary box for Open Service Request does not show up

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see the Service Request Summary Box.

Changes

Cause

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