Service Request Summary Box not visible in Account Object
(Doc ID 2588658.1)
Last updated on AUGUST 02, 2022
Applies to:
Oracle Fusion Sales Cloud Service - Version 11.13.19.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.19.07.0 version, Accounts, Contacts, Households
ACTUAL BEHAVIOR
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Service Request Summary Box does not show on Account Layout UI
EXPECTED BEHAVIOR
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Service Request Summary Box will be visible on Account Layout UI
STEPS
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The issue can be reproduced at will with the following steps:
1. Activate Sandbox
2. Go to Application Composer
3. Select Account Object
4. Click on Pages
5. Select Details Page Layout
6. In the Overview subtab, click Edit Overview summary box group
7. Select Open Service Request
8. Save and Close
After these steps, go to an account, summary box for Open Service Request does not show up
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see the Service Request Summary Box.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |