Can't Search Knowledgebase on SR Details Page (Doc ID 2588677.1)

Last updated on FEBRUARY 13, 2020

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

User cant search the articles and link articles to SRs on SR details page. Getting error notice that Knowledge is not accessible at this time.

Verify below.

User has appropriate roles and Locale setup.
Knowledge authoring is working fine. New Article getting created and published correctly.
Issue is only with the knowledge search where error is been thrown.

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In this Document

Symptoms

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