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IDCS When Attempting Password Reset, Error "another session is active" is Returned (Doc ID 2588820.1)

Last updated on SEPTEMBER 30, 2019

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.

Symptoms

When attempting to reset a user password in IDCS, when the new password is submitted on the password reset page, the following error is returned:

"You can't reset your password because another session is active.  Log out of that session, and then reset your password."

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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