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IDCS Login Fails on Windows 7 IE 11 Browser (Doc ID 2588854.1)

Last updated on OCTOBER 01, 2019

Applies to:

Identity Cloud Service (IDCS) - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

Login failed using IE browser on Windows 7

Customer integrated  a portal to use IDCS.  Chrome & firefox brower are working fine for all use cases.
However, IE 11 on Windows 7 had issues.

-Access  Portal with IDCS authentication
-open new tab in browser
-Access  IDCS - https://<TENANT_BASE_URL>/ui/v1/adminconsole
-Redirect to  IDCS login page
-Submit credentials
IE browser shows below error -
message : This is problem with your account. Please connect Support.


Finding :
=============
Adding  IDCS  domain to   trusted site in  IE solves the issue.  However customer does not want to add idcs domain to trusted site.


Changes

 None

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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