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"System Could Not..." Error When Trying To Consolidate Line Items With New User Interface Disabled (Classic View) (Doc ID 2589231.1)

Last updated on NOVEMBER 06, 2019

Applies to:

Primavera Unifier Cloud Service - Version 19.7 and later
Information in this document applies to any platform.

Symptoms

When processing a Business Process (BP) record, when attempting to consolidate line items from another BP record the following error is displayed. This error will only occur in Classic View (or with New User Interface disabled), whereas in Standard view (with the New UI Enabled), this error does not occur.

ERROR
-----------------------
"Unifier Notification The system could not process your request. Logging in again may help in some cases. Contact your System Administrator if you are still having problems."


STEPS
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The issue can be reproduced at will with the following steps:

  1. Log into the Unifier environment with the necessary permissions/access > Disable the New User Interface.
  2. Navigate to the Project/Shell where the issue can be replicated > Upper BP Node > BP Node> Open the BP record where the issue has been reported.
  3. Click on the Detail Form > Copy > Consolidate Line Items > Select the source BP > Select the BP Record # > Click on "All Line Items" > Without Attachments.
  4. The Error message noted above is displayed.



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot process the BP record as desired to consolidate line items, without seeing the System Error noted above.

Cause

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In this Document
Symptoms
Cause
Solution
References


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