My Oracle Support Banner

DOO_GTM_EXCEPTION Enabled-Order Status Changes To Processing-even When GTM Sends Results For 1 Line (Doc ID 2590506.1)

Last updated on SEPTEMBER 30, 2019

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, Manage Orders

ACTUAL BEHAVIOR
---------------
DOO_GTM_EXCEPTION Enabled-Order status changes to Processing-even when GTM sends results for 1 line

We are using GTM for compliance screening.

We have enabled the processing constraint DOO_GTM_EXCEPTION.

Issue - Order status changes to Processing even when screening results for all the lines are not received from GTM. There are 2 lines in an order and only one line is finished screening and other line not yet but the order status changed from pending approval to processing.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. create order
2. Order needs to pass screening
3. Only pass one line in the order
4. Order status changes to processing when only few lines are ora_passed.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.