Oracle Fusion Recruiting Cloud: Troubleshooting: Gray or Inactive Sections Prevent Submitting External Application
(Doc ID 2591011.1)
Last updated on NOVEMBER 22, 2019
Applies to:
Oracle Recruiting Cloud Service - Version 11.13.19.04.0 and laterInformation in this document applies to any platform.
Purpose
This document will provide advice to resolve the issue depicted below:
Symptoms:
When completing an application on an external career site, the following occurs:
Specific blocks are not modifiable or able to be updated (they appear in grey);
- For example:
- Degrees (Education)
- Previous Employment (Work Experience)
- Work Requirements (Work Experience)
- Languages
- Licenses and Certifications
After selecting the button to submit the application, a box indicates Submitting job application but never completes
- There is no error, just simply no response from the application
NOTE: For scenarios where the list of values appear grayed-out for a field, refer to the following document: Why Selections in a List-of-Values (LOV) are Grayed-Out.
Potential Causes:
The above symptoms can be a result of one of the following:
- The sections are inactive under Profiles
- The active sections are not subscribed to Recruiting
- Lookup fields within the section are not enabled
- Lookup fields within the section have a past end date (have expired) or have an invalid end date
Troubleshooting Steps
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In this Document
| Purpose |
| Symptoms: |
| Potential Causes: |
| Troubleshooting Steps |
| Sections are Inactive under Profiles: |
| Active Sections are Not Subscribed to Recruiting: |
| Lookup Fields Within the Section are Not Enabled: |
| Lookup Fields Within the Section Have a Past End Date (Have Expired) or an Invalid End Date: |
| References |