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Oracle Fusion Recruiting Cloud: Troubleshooting: Gray or Inactive Sections Prevent Submitting External Application (Doc ID 2591011.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Oracle Recruiting Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Purpose

This document will provide advice to resolve the issue depicted below:

Symptoms:

When completing an application on an external career site, the following occurs:

Specific blocks are not modifiable or able to be updated (they appear in grey);

After selecting the button to submit the application, a box indicates Submitting job application but never completes

 

NOTE:  For scenarios where the list of values appear grayed-out for a field, refer to the following document:  Why Selections in a List-of-Values (LOV) are Grayed-Out.

 


Potential Causes:

The above symptoms can be a result of one of the following:

 

Troubleshooting Steps

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In this Document
Purpose
 Symptoms:
 Potential Causes:
Troubleshooting Steps
 Sections are Inactive under Profiles:
 Active Sections are Not Subscribed to Recruiting:
 Lookup Fields Within the Section are Not Enabled:
 Lookup Fields Within the Section Have a Past End Date (Have Expired) or an Invalid End Date:
References

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