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Unable to search and find a Resource (Doc ID 2591365.1)

Last updated on OCTOBER 04, 2019

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.19.04.0 and later
Oracle Fusion Sales Cloud Service - Version 11.13.19.04.0 and later
Oracle Fusion Engagement Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Goal

Unable to search and find a Resource.
When searching for a resource on a select page that can be seen in the Resource Directory, it is not found.

In this scenario, an employee has been assigned a resource role and is a part of the internal resource organization.
When adding the employee as a resource for a HR Queue, the employee is not found.


The same configuration is working fine in other environments.

The issue is related to the hierarchy organization data.

Solution

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In this Document
Goal
Solution
References


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