My Oracle Support Banner

Lead Owner Replacement Through Lead Assignment Rule Based On BU (Doc ID 2591982.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


In Lead Assignment Objects there is an option to replace the manual candidate and replace the manual attribute with system attribute in Sales Lead Resource candidates object. Basically if a Sales Lead Resource Rule in Lead Assignment Rules is set up and assignment is run the owner of the lead will get replaced by the resource set by the rule. We have requirement wherein we want this to happen to a specific Region-BU but for the other BU we want to retain the existing Lead Owner set and not replace with the resource rule.
Is that possible to differentiate the behavior of replacing the Lead owner for different regions-BUs within ?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.