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Partner Roles Not Auto Provisioning to Partner Contact Users (Doc ID 2592724.1)

Last updated on OCTOBER 03, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, Partner Management

ACTUAL BEHAVIOR
Very few roles being assigned to partner contact user

EXPECTED BEHAVIOR
All five roles must be assigned to partner contact user
Reason: Five roles are mapped to "Partner Salesperson"

STEPS
The issue can be reproduced at will with the following steps:

a)
Log into application
Navigate to Partner page
create partner
create partner contact
create partner contact user with Role assigned: Partner Salesperson

b)
Navigate to security console
Review the roles created for Partner contact user

system assigned only two roles instead of five

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot assign all five roles



Cause

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In this Document
Symptoms
Cause
Solution
References


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