Custom Fields Missing from Object Workflow Email Notifciation
(Doc ID 2592905.1)
Last updated on FEBRUARY 09, 2022
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.19.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.19.04.0 version, Functional Setup Manager
ACTUAL BEHAVIOR
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Field values not printed in email notification of object workflow
I have created custom fields and included in the email template which is invoked from object workflow.
In the email notification the newly created field values are not getting printed even after running Generate Artifacts
EXPECTED BEHAVIOR
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The fields should appear in email notification as well
STEPS
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The issue can be reproduced at will with the following steps:
1. Create custom fields
2. Run Generate artifacts
3. Add fields to email template
4. Send email notification and see the fields are not there
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see custom fields in Object workflow email notifications
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |